Refund Policy

1. Type of service

Pro and Max plans are digital services activated on your account once payment is confirmed. No physical goods are delivered. The Standard Listing plan is free.

2. General principle

Because plans are activated immediately and their benefits (placement, blue tick and so on) start to be used, payments for activated plans are generally non-refundable. Please choose your plan and period carefully before paying. You may start with a 1-month period first.

3. When we will refund

• You were charged twice or more for the same order.
• Payment succeeded but the plan was not activated within 3 working days after you contacted us, and we could not resolve it.
• We were unable to provide the plan service you paid for, because of our error.
• The plan was activated on the wrong listing because of a system error.

4. How to request

• Email hello@caridancari.com or message the admin through Chat in your account within 7 days of payment.
• Include the listing name, account email, order number (starts with CDC) and payment date, and a screenshot of the payment proof if you have one.
• We will review it and tell you the outcome within 3 working days.

5. Processing refunds

Approved refunds are returned to the original payment method or a bank account you confirm, usually within 14 working days, depending on the bank and payment processor. Non-refundable payment processor transaction fees, if any, may be deducted from the refund unless the error was ours.

6. No refund

• Plans already used after activation, except in the cases above.
• The service charge on each online payment (non-refundable, except when you were charged twice or the error was ours).
• Listings suspended or removed for breaking the Terms & Conditions.
• Change of mind or fewer customers after the plan is activated; we do not guarantee any number of customers.